Click here to make an appointment online… or call us now at (585) 563-9850. Get a FREE gift with your first visit!

We Stand Behind Our Work. We have a Guarantee that You can Believe, even though it seems Unbelievable! Try us!

11 Step Process to Fix Your Car

We're out to change your mind about what getting your auto serviced should be like. We've got the best auto repair facility in Pittsford, NY and the surrounding area, period.

Before we even start working on your auto, we'll listen to what you have to say about what's wrong! Our experience lets us ask questions that help narrow down what may be wrong, even if it's over the phone. It may not be what you think it is, which could end up saving you $$$.

Once you come in for your appointment, we then go to work. Here's how...

  1. We write down exactly what you tell us you are experiencing - all the symptoms and details.
  2. We then assign the best technician to your particular problem based on their experience.
  3. If you're still here, we frequently test drive the auto with you to help pinpoint those noises and problems. We always test drive your auto to see if we can feel, see, or hear what you do.
  4. Then, we go on to look at the whole auto. Whoever heard of holistic auto repair? We go through the Professional Auto Care Vehicle Inspection that checks out over 68 different mechanical areas of your auto. We rank them as Acceptable, Recommended or Severe.
  5. Next, we call you with an estimate based on what we've found out so far, before any repairs are started. If you can't be reached by phone, we'll call your cell, e-mail you, or even fax you, if necessary, so we can reach you.
  6. We only start the repair work once you give us your approval, and only then. Oh by way, in order to save time, we may have already ordered your parts, anticipating your okay. That saves us time. You do want your auto back sooner, don't you?
  7. After you OK the work, we provide you an updated estimate of the repair time and when you can plan on picking up your auto.
  8. We then go to work and fix your auto right the first time.
  9. Once the repair is finished, we test it in our shop on our electronic test equipment to ensure we did it right.
  10. Then, we take your auto out and perform another test drive to ensure we solved the problem(s). Why should you test drive our repairs?

Finally, we call you and let you know it's ready to go and arrange for you to pick up your auto.

We are the absolute BEST auto repair facility in Pittsford, NY, and the surrounding areas.

Se what others have to say about our company on-line.

InsiderPages.com
CitySearch.com
MerchantCircle.com


P.S. Because of our commitment to getting it right the first time, we will even call you after your repair to make sure you are satisfied.

P.P.S. Not enough? That’s OK! We top all this off with an exclusive 3 year, 36,000 mile warranty on both parts and labor. You tell me anyone else who does that! See our warranty page for specifics.

Greetings to all Turner Brothers Auto clients. We want to welcome you to our brand new facility with a brand new name, Professional Auto Care. Same service, new name, and location. For almost ten years, Bob Britton owned and operated Turner Brothers Auto Repair at 1411 Empire Blvd. As always, Bob is committed to customer satisfaction and maintains the highest quality standards. He rebuilt the business and has turned it into a thriving new shop. We promise to take over where Turner Brothers left off.


Click here to make an appointment online or call us now at (585) 563-9850.


Ever since 1991, Bob Britton has been providing the very best quality auto repair in Pittsford, NY. He has a staff of VW experts who will help to run diagnostic checks on your vehicle, especially when you simply cannot pinpoint what is wrong. Pittsford residents see us as the most dependable and expert Volkswagen team who also specializes in Audi repair. This kind of expertise can actually save you money, sometimes thousands of dollars because we know our business. Our Pittsford customers recognize our excellent customer service, knowing that seeing to your every need is often more important than having the latest and greatest in terms of technology. We will take the necessary time to pinpoint your auto problems. Routine maintenance has never been easier when done by our fast and accurate team of experts. Fairport, Pittsford, Penfield, and Rochester’s team at Professional Auto Care is the ideal Volkswagen and Audi auto repair shop. Don’t forget to check out our site at pittsfordautorepair.com for educational and informative articles, valuable reminders and coupons, and other on-line resources.